Privacy Policy for Subscribers
How we collect and protect your data
Introduction to privacy standards
We are committed to protecting your privacy and handling your personal information in accordance with Australian laws and regulations.
This policy outlines how we collect, use, store, and share your data when you use our subscription financial planning service.
What information we collect
We collect personal and usage information only for the purposes of providing and improving our services.
Information you provide directly
- • Name and contact details for account setup
- • Billing information for subscription management
- • Details you share during consultations
- • Communications with our team
- • Preferences you indicate in your profile
Information collected automatically
- • IP address and device type
- • Pages visited and actions taken
- • Browser settings and preferences
- • Session times and access dates
- • Error logs and technical diagnostics
How we use your data
Your information is used solely to deliver our planning services and maintain site security.
- • Process your subscription and payments
- • Communicate updates or service notices
- • Customise your experience and preferences
- • Respond to your enquiries and support requests
- • Maintain records for compliance
- • Identify and resolve technical issues
- • Improve site functionality and performance
Our promise: We never sell or share your information for marketing purposes. All data is handled securely and in accordance with Australian privacy principles.
When we share your information
We only share information with third parties as required for service delivery or by law.
Service providers
Certain trusted providers assist with payment processing, hosting, and technical support. They are contractually required to safeguard your data.
Legal requirements
We may disclose data to comply with legal obligations or government requests.
Anonymous statistics
Aggregated, non-identifiable data may be used to monitor service usage.
Your rights and choices
You can access, correct, or request deletion of your data at any time, subject to legal requirements.
- • Right to access your personal information
- • Right to correct inaccurate information
- • Right to request data deletion
- • Right to request data in a portable format
- • Right to object to certain processing
- • Right to request processing limitation
Contact our team for assistance with your privacy rights or to make a request related to your information.
How we protect your data
We implement technical and organisational measures to safeguard your personal data from unauthorised access or misuse.
Technical security measures
- • Encryption of sensitive data
- • Secure server hosting
- • Regular security audits
- • Access control protocols
Organisational security measures
- • Confidentiality agreements with staff
- • Ongoing privacy training
- • Clear data retention policies
- • Incident response procedures
Data retention practices
We retain your information only as long as necessary for service delivery, compliance, or legal purposes.
- • Account details kept for subscription duration
- • Consultation notes retained as needed
- • Correspondence stored for reference
- • Billing records held for statutory periods
- • No marketing data collected or stored
You may request deletion of your data after ending your subscription, subject to legal limits.
International data transfers
We store and process data in Australia. If transferred overseas, safeguards are in place to protect your privacy.
- • Data minimisation for transfers
- • Contractual data protection clauses
- • Transfers only to trusted providers
- • Regular review of provider compliance
Cookies and tracking technologies
Our website uses cookies for essential functionality and analytics. See our Cookie Policy for details.
Types of cookies used
- • Enable site access and secure logins
- • Monitor site usage and technical issues
- • Remember display and language preferences
- • Support interactive features and settings
You can manage cookies in your browser settings at any time.
Policy updates and changes
We may update this policy periodically. Changes are effective when posted to this page.
- • Advance notice for material changes
- • Updated effective dates on each revision
- • Email notification for major updates
- • Continued use as acceptance
Check this policy regularly to stay informed about updates.
Contact about privacy
Contact us if you have questions or wish to exercise your rights.
norelativa
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61 8 3917 9701
Email: content@norelativa.com
Last updated September 26, 2025
Effective from September 26, 2025